Master of Arts in Communication Stuides

Conflict Management Certificate

The Certificate in Conflict Management has been developed under the auspices of the Master of Arts in Communication Studies (MACS) Program in the Department of Communication and Media Studies at Edinboro University of Pennsylvania. Completion of the five course (15 credit hour) Certificate will provide students with the analytical and practical skills necessary for mediating, negotiating and managing conflict that arises in their particular workplace and elsewhere. The Certificate is designed especially for those working in organizations and institutions where ongoing conflict, crisis events, grievances, or complaints impede the realization of goals and objectives and undermine productive relationship development internally and externally.

Admissions Requirements (if already admitted to the MACS program, see your advisor)

Application submitted to the School of Graduate Studies and Research.
$30.00 application fee [if not former EUP student]
Official transcript reflecting a baccalaureate degree from an accredited institution
2.8 Overall QPA or possess a master's degree
Two letters of recommendation
Statement of purpose.

Courses

Upon enrollment, students take two core courses (6 credit hours) and three electives

(9 credit hours) through the MACS Program. The two core courses are:

·         COMM 625 Managing Conflict

·         COMM 675 Advanced Intercultural Communication

Students select three elective courses from the following list depending on area of emphasis:

·         COMM 630 Interpersonal Communication Strategies

·         COMM 640 Small Group Communication

·         COMM 660 Organizational Communication

·         COMM 680 Gender and Communication

·         COMM 700 Language and Human Conduct

·         COMM 710 Communication Ethics

·         COMM 725 Intercultural /International Communication

·         COMM 730 Communication and Social Process

·         COMM 740 Communication Consulting

·         COMM 760 Managerial & Leadership Communication

Competencies

·         Managing organizational and institutional conflict, including crises

·         Negotiating conflict between individuals and groups

·         Developing aptitude for conflict theory and application of theory in context

·         Distinguishing between real and perceived conflict

·         Handling public controversy, including media relations

·         Understanding linguistic and cultural influences &

·         Analyzing and resolving conflict in multicultural contexts

·         Building expertise in teamwork and problem-solving in groups